Customer Testimonials
Very pleased with the selection of new 2026 Subaru Outbacks to drive and select from. We have worked with David Griffin(internet sales) before and find him very knowledgable and easy going to work with. Overall, our car search and buying experience was a very good new car shopping outing over the course of two days of visits to the dealership.
Easy to deal with. Good experience. Honored a quoted price even though the incentives had changed between time of order and time of delivery.
Sales and service have always treated me well. Service is fast and thorough, you defo pay dealership prices but the service and quality are worth it
Great purchase experience, Dave had everything ready and the deal was quick and painless with 0 hassle.
Very attentive to customer needs and concerns. Dave was marvelous in assisting us in the overall purchasing experience.
This dealership always has very helpful and friendly staff. Jerry is especially amazing at taking care of me and my car!
Jerry Zack is the best service advisor. This is why I continue to have my vehicle serviced at Subaru supercenter Chandler.
We worked with Fernando who gave us a great deal, and Darby who stayed late answering our endless questions with great patience and kindness. We did our Love Encore appointment with Darrin and he was FANTASTIC. Explained our new trailseeker to us and the safety features, as well as gave us extra pointers on battery life and charging. What an amazing group at this store and definitely the best car we’ve ever owned. We love the safety features as we’re new parents and how dog friendly Subaru is.
I had a fantastic experience working with David Griffin at Subaru Super Store of Chandler. From the moment I arrived, they were friendly, knowledgeable, and genuinely focused on helping me find the right vehicle for my needs. They took the time to answer all of my questions, explained the process clearly, and never made me feel pressured.
Awesome place and excellent service and my service advisor Jerry is an amazing guy. He told me I needed a couple new filters but he completely understood when I said I could not afford them this time around. If you need anything go see the wonder ful people at Chandler Subaru.
I went in without an appointment because I have gotten a nail in my tire. They were pretty booked but took care of my problem. It took far too long but I was thankful that they would take care of it for me.
My family has 4 Subarus... Baja, Crosstrek, Outback and Forester. They are all maintained by Chandler Superstore. Love the Subaru expertise and experience.
Polite. Thorough, No upsell. Did a great job working with third party warranty vendor. Great!
Best experience we’ve ever had buying a new vehicle! Max, our sales associate, was very knowledgeable and knew exactly what we wanted. He went above and beyond to make sure we were happy. Our experience was Amazing! I definitely would recommend Subaru superstore in Chandler! No pressure sales approach of any kind! Ask for Max you will not be disappointed!
Performed recommended service well, as they always do. Can always be relied upon to give that level of service.
Arrival was handled quickly.t I was advised of progress by my service advisor. Service was completed in a timely manner. Friendly and efficient.
Took my car on with concerns and left it for 4 days and only 4 miles difference on the odometer yet i was told i need 12k in repairs including a full transmission. No technitian called me, the service agent did not either. I had to call multiple times to inquire on the status. Not happy with the level of service, and this was out of charater as normally they are rather responsive and call promptly.
Took over 2 hours. Said I needed a new air filter, car only had 4512 miles on it. Service manager checked the air filter and said he thought it was fine. Didn't wash the car after they asked if I wanted a wash. Said it was going to add to much time and they didn't want me to have to wait any longer.
Everything was smooth. Appointment was on time. Video of car was good. Replaced what was needed.
Actual service was good, but took much longer than the 2 hour estimate with no communication/update. Car was not washed. These are the types of things that differentiate between excellence and average service. It makes the difference that would make me consider continued service at the dealership. Why would I pay more at a location that is farther away for service that is the same or lesser quality?
Service Advisor, Makenzie., is very professional and great to work with. Service Technician likewise did great work for a scheduled maintenance. Thanks!
Jason gave .me and my Crosstrek excellent, through service. Always a pleasure coming to your fine service facility.
Tatum was excellent! She kept me updated on the progress..Waiting area was comfortable and staff was pleasant. A good experience overall.
Everybody at Subaru has always been very nice, I just feel that the pricing in the service department is extremely high.
The gentleman I worked with was absolutely amazing, no problems there. What I have a problem with is how overpriced your service department is
Always a good experience, they were a little behind schedule versus normal. I like the video reports
They do good work and I like my service advisor. I hate their appointment system though.
I have been very happy with Subaru Superstore, their service advisors, and the results of their service.
Andrew Norto (salesperson) was extremely helpful, professional, and thorough. He answered all my questions and provided guidance through the whole process. Excellent salesperson. FIVE STARS!!!!!
It was a good experience like always. Very professional, friendly, helpful, trustworthy, services, etc. Nice waiting room with refreshment make easy the wait.
They sell Subarus, duh. Subaru makes great cars. Any dealership that sells Subarus is likely to be a reputable dealership. (On the other hand, I'm skeptical of the trustworthyness of any dealership that sells cars. ;))
Very easy, painless transaction. Jorge was great to work with. Would highly recommend Jorge when looking to buy a car
I came in and used your Express line to get a routine oil change, because the light on the dash should come on stating that was low engine oil. I didn't want to be driving it around with low oil. It was repeatedly said to me because you don't have an appointment I was basically shamed for coming in without an appointment. I received no call at the end of the day like I was told I would get and when I showed up to pick up my car nothing that they did was reviewed with me I ... Read More DealerRater - Jun 1, 2026
Karisa made the day painless and was very thorough. If I need any other work done, I will definitely ask for Karissa. She was caring, knowledgeable, and very helpful.
Been a customer since 2019; always a great experience! I enthusiastically recommend them to others without reservation.
Everyone was very friendly and eager to help. If I had a question, I was able to easily get the answer.
Very impressed with the customer service and work done, especially like the videos of service
Dylin I believe took care of me in the service line and I was very impressed, I'm over 80 and it certainly dealt with many service line employees. This one was very thorough and very friendly and quite patient.
just had a major 30K check and service on my outback. The service department was spot on.
Just routine work and it was handled as expected I have nothing more to say
Everyone I worked with at the dealership was great. No pressure and the transaction was easy and straightforward.
I have always been greated and treated with great respect and service. I like the communication the have via smart phone.
A little pricey but they do have all your Subaru parts for sure..
We used the Costco Auto program. Couldn't have been easier. Thanks Eddie and Porter. Great experience
Completed within promised time frame, received ongoing communication regarding status and findings James is always friendly and professional
Went in for regular 54k mile service but I mentioned a stalling feeling when accelerating rapidly … they listens and investigated … ended up replacing the transmission and giving me a loaner car because approval and install took almost 4 weeks … easy peasy process and they kept me informed along the way.
Excellent, timely service. Kaylee Clayton is top notch in service. She was very clear informative.
I am still waiting for the title for the car. Not sure why it hasn't arrived. I have talked to Chase, Brian at Subaru dealership in Arizona, and DMV in WI. I took a loan and Chase holds the title? I have good credit and planning on doing more business with this dealership in the future. I would appreciate some help in getting this title sent to DMV in Madison. I faxed information to Chase about this situation. I plan on paying off loan early. I have been slow setting up automatic payments but am doing that now, I ... Read More DealerRater - May 30, 2026
Very good Honored discounts and provided additional info i asked for. Good coffee and snacks
Everything was completed to my satisfaction an everyone was very curious and keep my informed. Checkout was quick and easy
Extremely happy with the sales staff - Max Cole was helpful and patient. Love our new Outback.
Unless something major changes, I will never take my vehicles anywhere else! Everyone I work with is wonderful. Sometimes the service takes a little long if it isn’t express, but will deal with it to not get screwed over on pricing like other shops!
Did a walk in with our Subaru Outback, they were very helpful and we are happy with the service.
Always great service. Staff is helpful, polite, attentive, and the mechanics keep our Subarus running like forever.
Knowledgeable greater, over the top service plan, checking everything out, waiting area is well stocked and clean with coffee, fruits, miscellaneous snacks.
Excellent service and customer support Service is always thorough and Jim cares about his customer's comfort and satisfaction.
I purchased my first Subaru from this dealership , back in 2018. And I've continued to be a loyal customer.
Service was fast, personal where curious and friendly. The waiting area is clean and with water and snacks.
I had an appointment for an oil change and tire rotation and waited 2 hours which seemed excessive for having an appointment.
I usually get 10/10 service here, when I have an appointment. My Outback wouldn’t start and I assumed that it was the battery, but my “check engine” light was on as well. I got my car to the Subaru Superstore on Gilbert a little after noon on Thursday. Since I didn’t have an appointment they said that they would look at it the next day. On Friday they didn’t start looking at it until late in the afternoon (about 4:30 when I called to check on it). Finally I got a call on Saturday morning that my car was ... Read More DealerRater - May 28, 2026
The sales staff were helpful and promptly answered all of my questions clearly and thoroughly.
Jerry has always been great to work with. He's straightforward and always looking to help out the customer. When there are many options to solve a problem, he lets me know all of them so that I can make an informed decision about the best care for my vehicle. He has even called me up to tell me about deals after Ive dropped the car off for work, that benefit me as a customer and have helped save me money on my matinence. Overall he looks out for me and my best interests as a customer which is how ... Read More DealerRater - May 28, 2026
Marcus did an absolute amazing job from start to finish - employees like him are why I continue to take my car to the Subaru dealership. He made the experience smooth and painless. New wheel bearings✅, an alignment✅ and the car drives like new!
Jerry has provided consistent, outstanding service to me over the last 5 years. I don’t know why it took me so long to hop on here and say so! It’s one thing to take care of your customer during a single transaction, but Jerry has shown up for me time and time again. His consistency is what sets him apart and what makes Subaru a place I keep doing business with for the decade I’ve lived here!
Jorge, Jack, and Gabriel all were amazing. Seemless process in and out. Took amazing care of me. Thank you.
Wonderful, SSoC has continued to be an excellent partner. This is the second car I have purchased form then
Such a great car purchase experience! Would definitely recommend David Griffin and the rest of the sales team.
Service was as promised. Was told car may not be done today. Uber was called to take me home. Got a call that cv boots needed to replaced. With my extended warranty, it was only a hundred dollar deductible. An Uber picked me up the next day, and the car was ready.
This is the third time we have purchased a Subaru for this dealership so they must be doing something right.
David was great to work with. No pressure, showed us the cars we were interested in. Would definitely return.
Parker was the best sales guy I’ve ever dealt with. This was the best experience in buying a car for me, from again our sales guy, Jack the manager, Brian the finance guy, and the gentleman that helped us understand how to start the vehicle. I really appreciated the no pressure sales and my husband is a researcher so it took us a few days to really decide if we wanted to more forward with our new vehicle. We had been researching for months on a new vehicle and then decided to go full EV we were actually on ... Read More DealerRater - May 25, 2026
Jerry was a great help in getting my car serviced in a timely manner and communicated well
We have been customers of this Subaru dealership since 2012 and have always appreciated their professionalism and assistance in the leasing of our Subarus to the point we finally purchased an Outback in 2025. Thanks!
I had a scheduled appt for 8 am and they didn't look at my car until the mid-afternoon, over six hours, so if a repair was needed there is no time to do it that same day. My wife and I share one car, so this is a real inconvenience for my car to stay overnight. When I mentioned this to the service advisor on Saturday, they said that I was lucky because it could take up to 72 hours before they might look at my car. Frankly, that is ridiculous. Why would I take my car in and let it ... Read More DealerRater - May 25, 2026
It was pleasant It was pleasant. I was appreciative of the Uber transportation service and a clean car when I picked it up.
Great communication . I love the video of the tech working on car, The coffee machine worked this time.
Service is always exceptional. Scheduling, intake, and communication are easy to navigate and the staff are genuinely kind.
Dylan was extraordinarily helpful. I've always had a great experience at this dealership, but this was definitely above and beyond.
Service department was awesome, our experience was so pleasant. They were so professional. Totally Satisfied
They connected with customers well (and timely). They were friendly even when they were super busy. The video overview of inspection done and work recommended was super helpful. They explained work completed well. They helped me apply all applicable coupons upon payment.
Service is outstanding and Karissa kept me informed along the way. Car was ready quickly.
great service all the way around, service writers, techs. improved showroom waiting area also. good refreshments
Dropped off the night before for 0700 appt. Left a note with my concerns and spoke to Darian (?) when I dropped it off. I had to call at 1:00 pm because I hadn't heard from anyone. Got several different conflicting excuses for the delay. I knew they were not being truthful because they were contradicting each other. Once I called, miraculously my car was next in line!! ??
I want to thank Robert, Luciano and others who assisted me in my purchase of the Subaru Forrester. Thank you all for helping me feel comfortable and taking the time to explain everything I needed to know! I feel I made the right decision and now own a car I will enjoy driving.
Brought my car in cause my key was getting stuck. They told me my car was fix three days later, drove over to the dealership and the key was still stuck. They took it back another 3 days no communication. I have to call and check in on my car every day no communication on what’s happening. I finally get a call saying it’s fixed. Go to try the key still stuck. Third time going back and another 3 days and it finally gets fixed. I felt very thrown under the rug and not important at this dealership. I have ... Read More DealerRater - May 23, 2026
David "Griz" was very helpful and responsive to all our questions. A pleasure to work with. The dealership worked hard to make sure you left the lot with the new car, very knowledgeable about the electronic systems. They made the customer very comfortable.
My husband and I walked into this dealership planning to test drive a vehicle but we never intended to buy. After we met and spoke with Fernando we decided to go in and discuss financing options. He made us a really great offer and we decided to purchase through him. I don’t think we would have made the commitment to buy with anyone other than Fernando. He made the process so seamless and quick. Not to mention he is just a really nice and trustworthy guy. I would definitely come back and purchase another vehicle from this dealer but ... Read More DealerRater - May 23, 2026
David was great to work with! He provided estimates timely and followed up, but wasn’t pushy, as I was waiting on something to be finalized before purchasing the car.
Reminded me it was time to get car serviced, in and out on time, clear communication of work done, results of all inspections.
Great people to work with. Griz was especially good. All around good experience. Highly recommend doing business with these folks.
Subaru Superstore of Chandler has been our "go to" dealership for the last 15 years. Whether for service or for sales, we're never disappointed.
Everything went well and team communicated efficiently with videos available on my phone. Appreciate the service.
While service is extremely busy, the professionalism and customer service was excellent. Could use a few more loaners due to service volume.
Prices of the part like brakes are too high as compared to outside.
Darien has been absolutely amazing in diagnosing and fixing the issues we had with our daughter's Crosstrek. I would give him 10 stars if I could! Thank you for your persistence in resolving our issues and making everything right so that she is safe and secure when driving.
Bought or accent there and have all the maintenance done there with Darien, outstanding service tech
I had an appointment at 10am Monday morning and the sales rep I was working with was not prepared nor remembered that we had an appointment. Getting past this the negotiating and closing of the deal was smooth and delivery was pleasant.
Did a normal maintenance. Waiting is a little longer. But that’s ok. The concern is that I start to get all warranty advertisements and spam call after sharing my number with this store.
I have 3 Subarus, I always do maintenance there Service is always great Good job
Always thinking of the customer and their experience. Customer focused and driven. Always a pleasure.
